EMS SHOP.com.au

All products are sold on this website in Australian $ [currency] only


You may return new, unopened items within 30 days of delivery for a full refund.

We’ll also pay return shipping costs if the return is a result of our error ( you have received an incorrect or defective item,etc.)

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases, you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days),and the time it takes your bank to process our refund request ( 5 to 10 business days ).

If you need to return an item, email us with the detail. We’ll notify you via e-mail of your refund once we’ve received and processed the returned item.


We use Australia Post for all shipping.

International orders should contact us first before placing an order. This is to ensure that the product can be shipped from Australia to you safely and to also provide you with a quote to ship and time frame and provide that for you.

Please note that shipping rates on many items we sell are weight-based.


This privacy policy sets out how MED Response Pty Ltd uses and protects any information that you give us when you use this website [EMS SHOP].

MED Response Pty Ltd is committed to ensuring that privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. MED Response Pty Ltd may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

What we collect

We may collect the following information.

name, contact information, including email address.

demographic information, such as postcode, preferences, and interests.

What we do with the information we gather.

  1. We require this information to understand your needs and provide you with a better service.
  2. Internal record keeping.
  3. We may use the information to improve our products and services.
  4. We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.


We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online

Controlling your personal information.

We will not sell, distribute or lease any of your personal information to third parties. We may use your personal information to send you promotional information which we think you may find interesting and may include sales, discounts and other services to you.

You may request details of personal information which we hold about your under the Data Protection Act 1998.